Thinking & Aspiring
A blog for best practices, insights and stories of change and transformation
Career Reflection: Ten Years
2023 marks my 10-year anniversary as a consultant. My hope is that these career reflections will be helpful to the so.many.people who are in transition in this bold, bright year called 2023. I hope these resonate with how you may be feeling—because there is nothing...
Creativity in Our Work
Creativity is an essential skill for a variety of professions. For internal communicators, its a skill to help find the right approaches and messages to resonate and stick with employees. My colleague Daniel Méndez tells me how he used music and the creation of a...
Culture, Collaboration and Community: Reimagine Work
As companies reimagine work, there are powerful forces continually impacting how we craft that new future. The employee voice has risen in power, and for many the workplace will never go totally back to the way it was. We continue to emerge from a global circumstance...
What’s in Your Organizational Closet?
As companies rebuild and re-design corporate culture, pre-pandemic organizational phenomena may lend a clue as to where and how to start so that change is not only accepted by employees–it’s designed by them. Find and capture the wisdom inside your own workforce.
Do the Culture Change Work
Employees are a powerful voice that your company cannot afford to ignore in the face of societal and cultural change. Organizations have a habit of tokenism and lip service to causes where the work to build healthy, diverse and equitable companies is deep and long.
The Playlist: Songs of Community Managers
How do community managers describe their work as songs? I asked a bunch of them and got this rich playlist back in return. It paints a picture of the work and the breadth of skills you need to be a community manager.
Songs of Community Managers
I’ve been thinking a lot about community and music. Both are deep passions of mine and in honor of 2016’s Community Manager Appreciation Day, I compiled “Songs of Community Management” to bring us together around music and meaningful stories that uplift us, helps us...
Building a Customer Community? 5 Checks and Balances for Success
Online customer communities can be a way to create customer connections and relationships that live beyond your brand. Being the source for bringing people together who go on and connect meaningfully outside your brand is the ultimate win your organization will always be credited with.