My college degree is in journalism and psychology and the combination gives me a love of finding the root cause. Once the digging is over and a scope is defined, I rely on my cumulative expertise working with organizations of all sizes and shapes. I am a Prosci Certified change practitioner and I hold an Organizational Development Process Certification (ODPC) from the Institute of Organizational Development. I also incorporate formal training in mediation and conflict resolution, as well as Non-violent communication (NVC) into how I work.
I have helped companies maintain their influence despite the blistering pace of technological change and the tsunami of increased customer and employee expectations. From my humble beginnings as a marketer crafting messaging and building brands, I have also helped companies strategically de-construct those same kinds of messages so they are instead shared and co-created with cultivated digital networks. I was among the first to see the power of Web 2.0 in the mid-2000s, and helped innovative content and social sharing mechanisms that were incorporated in the Jive Software community platform.