by Rachel Medanic | May 29, 2026 | career, emotion, Leadership
In today’s workplaces, managers who lead teams likely you feel a deep strain to give each team member the empathy and focus they need. The constant state of business transformation is consuming attention and has short circuited fostering human connection in favor of...
by Rachel Medanic | May 18, 2026 | connective communication, emotion, employee engagement, internal communications, Leadership
There is a four-letter word I want you to start using at work. You can…put an exclamation point after it, but ultimately, it’s something that’s happening inside your own head—its work is invisible, except to you. The results can only be detected by what you say or...
by Rachel Medanic | Apr 15, 2026 | Artificial Intelligence, employee engagement, employee listening
I coach organizations on one of the simplest, most inclusive tactics available to organizations everywhere: the question. A question is a direct invitation. Inherently, it makes us feel seen and recognized, it welcomes our input and our voice. Organizations have...
by Rachel Medanic | Mar 17, 2026 | employee engagement, human centered design, internal communications
We’re in an era of employee discontent and “disengagement” is just a symptom on the surface. When we treat disengagement as the problem, we default to measuring it instead of understanding it. When treated as a signal, employee listening becomes a pathway to change—if...
by Rachel Medanic | Mar 16, 2026 | CASE STUDY, change management
Mount Sinai Health System: Amplifying Employee Voice Through Strategic Digital Communication Mount Sinai Health System is one of the largest integrated healthcare delivery systems in the United States, with 8 hospitals, 400 ambulatory locations across New York and...
