In his commencement speech to the class of 2020*, Obama poignantly said, “It’s [the global pandemic] woken a lot of...
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online community
The Playlist: Songs of Community Managers
In celebration of Community Manager Appreciation Day, I am releasing the results of a collaborative project collecting...
Building a Customer Community? 5 Checks and Balances for Success
Many companies have latched onto the idea of “online community” as a new way to deepen connections with their...
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