Create and implement strategies for change.
Employees need agency.Leaders need to take action.
“It’s not about standing still and becoming safe. If anybody wants to keep creating they have to be about change.” – Miles Davis
Experience
What do you get when you have the guidance of an experienced change management, employee engagement, and organizational behavior professional? My work as a communicator and as a creative has helped many companies in many industries navigate the communications revolution, adapt to the Social Age, and mature their employee engagement practices. I’m also known for my witty turns of phrase, but those only come once we’ve gotten to know each other.
Since 2007, empathy and active listening have guided how I create and manage organizational change. In a world where 70% of change programs fail, I’m here to help you shift your employee and customer relationships beyond the transactional by using storytelling, authentic connection, and community engagement principles. I help you connect with your nascent organizational superpowers.
Work with me! I am exuberant about the future of your business and its impending transformations.
Change management, collaboration, and culture
How does your company function? What’s the culture like? What are the shared points of delight or friction for your employees? By being curious, I find most companies often miss the holistic picture. They forge ahead intending to save money/time, or hoping to grow productivity. They accrue organizational “change debt” and end up with exhausted people.
Employee ecosystems and organizational leaders need to be coached by someone with high emotional intelligence on how to create change and enact change with grace and balance.
Whether you’re trying to make your team more agile, or respond internally to new market forces, your people probably already have the answers. I can help you uncover and implement them.
Community & audience
Feeling connected with other people because of a shared profession or passion is powerful. My approach is to blend analytical and behavioral inquisitiveness so businesses make the most of their online investments without losing sight of human limitations that can accumulate into employee resentment or apathy.
With a background in organic creation of social media audiences and content, I’ve been able to apply the same storytelling methods to create audiences for businesses just like yours.
Learning
My college degree is in journalism and psychology and the combination gives me a love of finding the root cause. Once the digging is over and a scope is defined, I rely on my cumulative expertise working with organizations of all sizes and shapes. I am a Prosci Certified change practitioner and I hold an Organizational Development Process Certification (ODPC) from the Institute of Organizational Development. I also incorporate formal training in mediation and conflict resolution, as well as Non-violent communication (NVC) into how I work.

What People Say
Results
I have helped companies maintain their influence despite the blistering pace of technological change and the tsunami of increased customer and employee expectations. From my humble beginnings as a marketer crafting messaging and building brands, I have also helped companies strategically de-construct those same kinds of messages so they are instead shared and co-created with cultivated digital networks. I was among the first to see the power of Web 2.0 in the mid-2000s, and helped innovative content and social sharing mechanisms that were incorporated in the Jive Software community platform.
Talk Social to Me
Cisco Systems and Intuit
Startup Companies & Non-Profits




Fun Facts About Me

Thinking & Aspiring
Change: Do the Work
In his commencement speech to the class of 2020*, Obama poignantly said, “It’s [the global pandemic] woken a lot of young people up to the fact that the old ways of doing things just don’t work. That it doesn’t matter how much money you make if...
The Playlist: Songs of Community Managers
In celebration of Community Manager Appreciation Day, I am releasing the results of a collaborative project collecting songs about community management. See below for fun and eccentric music! I discovered Jason Miller's Welcome to the Funnel (a...
Let’s change your world.
Work with me! I am exuberant about the future of your business and its impending transformations. My experience with organizations of all sizes and in diverse sectors are my lens of organizational experience.
Creating meaningful change is a journey. Let my systems thinking and approach be your guide and trusted partner.