by Rachel Medanic | Mar 17, 2026 | employee engagement, human centered design, internal communications
We’re in an era of employee discontent and “disengagement” is just a symptom on the surface. When we treat disengagement as the problem, we default to measuring it instead of understanding it. When treated as a signal, employee listening becomes a pathway to change—if...
by Rachel Medanic | Mar 16, 2026 | CASE STUDY, change management
Mount Sinai Health System: Amplifying Employee Voice Through Strategic Digital Communication Mount Sinai Health System is one of the largest integrated healthcare delivery systems in the United States, with 8 hospitals, 400 ambulatory locations across New York and...
by Rachel Medanic | Dec 16, 2025 | Artificial Intelligence, change management, culture change, emotion, human centered design, Leadership
Emotions are not a side effect of change; they are the currency that makes change possible. When organizations start transformations such as bringing AI into the workplace, the real gap emerges. Today’s modern workplace is still well-grounded in Industrial Revolution...
by Rachel Medanic | Oct 7, 2025 | change management, culture change, employee engagement
Perception crafts value. This was an interesting lesson I took via my artist-friend’s restoration of an 1876 first edition of Mark Twain’s Tom Sawyer. While the book looked worn, the careful repairs maintained its narrative integrity, amplifying its worth not by...
by Rachel Medanic | Sep 27, 2025 | change management, culture change, Leadership, organizational behavior
Did you know there’s someone in your company whose time and influence scales much more quickly than a typical employee? Don’t overlook the power of your leaders—they set the tone, demonstrate the behaviors that are most appropriate, and possess the ability...
