Thinking & Aspiring
A blog for best practices, insights and stories of change and transformationSongs of Community Managers
I’ve been thinking a lot about community and music. Both are deep passions of mine and in honor of 2016’s Community Manager Appreciation Day, I am compiling “Songs of Community Management” to bring us together around music and meaningful stories that uplift us, helps...
Building a customer community? 5 checks and balances for success
Online customer communities can be a way to create customer connections and relationships that live beyond your brand. Being the source for bringing people together who go on and connect meaningfully outside your brand is the ultimate win your organization will always be credited with.